Tag: teaching

Don’t be afraid of anger – angry people can’t lie. The first step to resolve any conflict is to defuse anger.  But do not be afraid of anger.  An angry person can’t lie because anger is a primitive emotional response.  To lie, you must control your emotions and turn on your intellect.  So when someone…

Here are the most critical questions to ask each participant in any conflict situation: “What do you want?” “What are you doing to get it?” “Is it working?” “Do you want to figure out another way?” The first question one focuses people’s attention on what their real needs are and helps you see more clearly…

Here are Creative thoughts on conflict resolution. As is all leadership, conflict happens.  It needs to be resolved but if not resolved in the right way, the conflict will create other problems. Accept the fact that conflict is going to happen. Decide to take positive steps to manage it. When it occurs, discuss the conflict…

Conflict Resolution Leadership In any leadership training, the new leader must be trained to resolve conflicts. They must do all of the following. Acknowledge that a difficult situation exists. Honesty and clear communication play an important role in the resolution process. Acquaint yourself with what’s happening and be open about the problem. Let individuals express…

  “Nothing in life is more important than the ability to communicate effectively.” — Gerald R. Ford, 38th President of the United States   Good communication is the most important tool for resolving conflicts.  Listening is the key to good communication.  Use your ears more than your mouth.  Encourage others to talk but offer no…

A very handy tool for approaching any conflict situation that needs to be resolved is E.A.R.  Ask the people involved to: Express – What you want and what are you doing to get it. Address – Why it is working or not working. Resolve – What ways there are to solve the situation. **For the…

In my leadership training on conflict resolution, I have the participates conduct a closed fist exercise.  The participants pair off.  One forms a fist and the other has three minutes to convince them to open their fists. In the debriefing time we discuss how they managed to convince the other to open their fists.   The…

The better the information you have, the greater your chances of finding a workable solution.  Listen carefully to what others are saying, not judging until you hear everyone’s story.  Be aware of tone of voice, body language, and other clues.  Understand what each person is expressing – what he wants and what he is willing…

Negotiation is an Important Skill Negotiation is an important skill in mediation or any conflict resolution. It is needed for the parties to come to an agreement and thereby resolve a conflict.  It doesn’t matter if the conflict developed at home or at work, or in any leadership situation.   Separate People from the Problem When…

Being Aware of Others is an Important Step to Resolve Conflicts Being aware of others is an important step to conflict resolution.  Being aware of others helps you adjust the situation for a good outcome.  It is important to be aware of their physical comfort and any other factors that might be affecting their emotions. …