A very handy tool for approaching any conflict situation that needs to be resolved is E.A.R.
Ask the people involved to:
Express – What you want and what are you doing to get it.
Address – Why it is working or not working.
Resolve – What ways there are to solve the situation.
**For the last decade I’ve been involved with leadership development of tomorrow’s leaders. Using my expertise, I am training the youth leaders in conflict resolution. This blog is adapted from my training materials.
About the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator. He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment. He is also a Mediator and Arbitrator for FINRA.
© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.
One response to “A handy tool for resolving conflicts.”
I like the simple use of EAR – just getting people to express want they want goes a long way.
I like the photo