Resolving conflicts through negotiation. Resolving Conflict is a part of life. Negotiation is how conflicts are resolved. Hopefully, they can be resolved peacefully and to the satisfaction of both parties to the conflict. It is also part of any leaders skill set. Therefore, some of these blog postings will deal with ways a leader can… Continue reading Resolving conflicts through negotiation
A very handy tool for approaching any conflict situation that needs to be resolved is E.A.R. Ask the people involved to: Express – What you want and what are you doing to get it. Address – Why it is working or not working. Resolve – What ways there are to solve the situation. **For the… Continue reading A handy tool for resolving conflicts.
Mediators Playing the Devil ’s Advocate Devil’s Advocate is one of the roles of a mediator. A good mediator such as myself, does not forfeit his personal opinions simply because he serves as a neutral facilitator. These opinions and preconceptions can help inform certain beliefs. However, a strong mediator knows how to view a case… Continue reading Mediators Playing the Devil’s Advocate
The better the information you have, the greater your chances of finding a workable solution. Listen carefully to what others are saying, not judging until you hear everyone’s story. Be aware of tone of voice, body language, and other clues. Understand what each person is expressing – what he wants and what he is willing… Continue reading Listening is the best way to resolve conflicts.
Teaching youth how to resolve conflicts. I’m privileged to be an adult staff member for a National Youth Leadership Training (NYLT) course. It is a very satisfying experience and a lot of fun. One key topic on the course is how to resolve conflicts as a leader. This blog is adapted from this course. Leading… Continue reading Teaching youth how to resolve conflicts.
Don’t be afraid of anger – angry people can’t lie. The first step to resolve any conflict is to defuse anger. But do not be afraid of anger. An angry person can’t lie because anger is a primitive emotional response. To lie, you must control your emotions and turn on your intellect. So when someone… Continue reading Don’t be afraid of anger – angry people can’t lie.
Here are the most critical questions to ask each participant in any conflict situation: “What do you want?” “What are you doing to get it?” “Is it working?” “Do you want to figure out another way?” The first question one focuses people’s attention on what their real needs are and helps you see more clearly… Continue reading Critical Questions to answer in resolving conflicts.
Here are Creative thoughts on conflict resolution. As is all leadership, conflict happens. It needs to be resolved but if not resolved in the right way, the conflict will create other problems. Accept the fact that conflict is going to happen. Decide to take positive steps to manage it. When it occurs, discuss the conflict… Continue reading Creative thoughts on Conflict Resolution.
Conflict Resolution Leadership In any leadership training, the new leader must be trained to resolve conflicts. They must do all of the following. Acknowledge that a difficult situation exists. Honesty and clear communication play an important role in the resolution process. Acquaint yourself with what’s happening and be open about the problem. Let individuals express… Continue reading What is Conflict Resolution Leadership?
“Nothing in life is more important than the ability to communicate effectively.” — Gerald R. Ford, 38th President of the United States Good communication is the most important tool for resolving conflicts. Listening is the key to good communication. Use your ears more than your mouth. Encourage others to talk but offer no… Continue reading Communication skills are important in resolving conflicts