I’m privileged to be an adult staff member for a National Youth Leadership Training (NYLT) course. It is a very satisfying experience and a lot of fun. One key topic on the course is how to resolve conflicts as a leader. This blog is adapted from this course.
Leading the youth through this necessary topic allows me to bring my professional expertise in settling disputes to the more practical issues of conflict resolution. The course can be applied to any situation as a young person or adult.
The learning objectives of the conflict resolution course are:
- Know and articulate several ways that good leadership can minimize conflict.
- Understand how the acronym E.A.R. can be used as a tool for resolving conflicts (Express, Address, Resolve).
- Use several communications skills important for resolving conflicts
- Know when, as a leader, the resolution of a conflict is beyond your expertise and how to seek help in resolving the conflict.
About the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator. He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment. He is also a Mediator and Arbitrator for FINRA.
© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.