Resolving conflicts through negotiation. Resolving Conflict is a part of life. Negotiation is how conflicts are resolved. Hopefully, they can be resolved peacefully and to the satisfaction of both parties to the conflict. It is also part of any leaders skill set. Therefore, some of these blog postings will deal with ways a leader can… Continue reading Resolving conflicts through negotiation
A very handy tool for approaching any conflict situation that needs to be resolved is E.A.R. Ask the people involved to: Express – What you want and what are you doing to get it. Address – Why it is working or not working. Resolve – What ways there are to solve the situation. **For the… Continue reading A handy tool for resolving conflicts.
Mediators Playing the Devil ’s Advocate Devil’s Advocate is one of the roles of a mediator. A good mediator such as myself, does not forfeit his personal opinions simply because he serves as a neutral facilitator. These opinions and preconceptions can help inform certain beliefs. However, a strong mediator knows how to view a case… Continue reading Mediators Playing the Devil’s Advocate
FAQ: Are Retired Judges Better Mediators? It is assumed that a retired judge makes a better mediator than someone that has not been a judge. This couldn’t be further from the truth. Rendering judgment requires an entirely different skill set than helping the parties resolve their case through mediation. The day to day activities of… Continue reading FAQ: Are Retired Judges Better Mediators?
The better the information you have, the greater your chances of finding a workable solution. Listen carefully to what others are saying, not judging until you hear everyone’s story. Be aware of tone of voice, body language, and other clues. Understand what each person is expressing – what he wants and what he is willing… Continue reading Listening is the best way to resolve conflicts.
What am I actually getting for my money when I hire a mediator? When you hire me as your mediator, you are buying the opportunity, through a neutral third party, to evaluate with someone who is an objective “sounding board,” your real needs (personal, economic, spiritual, etc.) and to evaluate which dispute resolution process will… Continue reading What am I getting for my money when I hire a mediator?
Teaching youth how to resolve conflicts. I’m privileged to be an adult staff member for a National Youth Leadership Training (NYLT) course. It is a very satisfying experience and a lot of fun. One key topic on the course is how to resolve conflicts as a leader. This blog is adapted from this course. Leading… Continue reading Teaching youth how to resolve conflicts.
If I, as mediator, give my opinion in a dispute, doesn’t that mean I am biased? Absolutely not! I as mediator form opinions on many issues for many reasons. One of the primary things I do as mediator is to help you to evaluate the pros and cons of your position in a dispute… Continue reading If I, as mediator, give my opinion in a dispute, doesn’t that mean I am biased?
Don’t be afraid of anger – angry people can’t lie. The first step to resolve any conflict is to defuse anger. But do not be afraid of anger. An angry person can’t lie because anger is a primitive emotional response. To lie, you must control your emotions and turn on your intellect. So when someone… Continue reading Don’t be afraid of anger – angry people can’t lie.
The resolution of a dispute does not just occur on the day of the mediation. Each participant to mediation needs to prepare their own strategy for negotiation in the settlement. Based on my experience as a mediator, these are a collection of tasks each participant needs to complete and to discuss with their council and… Continue reading How are you going to deal with them after the dispute?