The better the information you have, the greater your chances of finding a workable solution. Listen carefully to what others are saying, not judging until you hear everyone’s story. Be aware of tone of voice, body language, and other clues. Understand what each person is expressing – what he wants and what he is willing to do to get there. Then clarify that the solution lies with all parties.
Listen carefully to what others are saying without judgment until you have everyone’s side of the story. Clarify what you have heard and then reframe it back to each party. Remember the solution lays with both parties not you.
**For the last decade I’ve been involved with leadership development of tomorrow’s leaders. Using my expertise, I am training the youth leaders in conflict resolution. This blog is adapted from my training materials.
About the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator. He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment. He is also a Mediator and Arbitrator for FINRA.
© 2016 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.