“Nothing in life is more important than the ability to communicate effectively.”
— Gerald R. Ford, 38th President of the United States
Good communication is the most important tool for resolving conflicts. Listening is the key to good communication. Use your ears more than your mouth. Encourage others to talk but offer no judgments. Make sure you hear the message. Ask clarifying questions and reframe their statements. Put their message in your own words.
**For the last decade I’ve been involved with leadership development of tomorrow’s leaders. Using my expertise, I am training the youth leaders in conflict resolution. This blog is adapted from my training materials.
About the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator. He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment. He is also a Mediator and Arbitrator for FINRA.
© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.