Communication skills are important in resolving conflicts

Communication Skills help resolve conflicts


“Nothing in life is more important than the ability to communicate effectively.”

— Gerald R. Ford, 38th President of the United States


Good communication is the most important tool for resolving conflicts.  Listening is the key to good communication.  Use your ears more than your mouth.  Encourage others to talk but offer no judgments.   Make sure you hear the message.  Ask clarifying questions and reframe their statements.  Put their message in your own words.

**For the last decade I’ve been involved with leadership development of tomorrow’s leaders.  Using my expertise, I am training the youth leaders in conflict resolution.  This blog is adapted from my training materials. 


Ken StrongmanAbout the Author: Ken Strongman ( has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

By Ken Strongman

As a full-time, Mediator and Arbitrator since 2004, Ken’s overarching purpose is to leave the disputing parties in a better position than when they came to him. Ken works to unite people into purposeful and unified directions, actions, and efforts by getting under surface appearances. By doing so, he facilitates the parties in developing their unique solutions. Disputes addressed include business, securities, construction defects, real estate, intellectual property, employment, environment, energy, and trusts & estates.