Category: Conflict Resolution
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Resolving the Turkey Conflict
This is the time of the year for the turkey conflict. Thanksgiving is the day we Americans set aside to give thanks. It is most likely the only day when everyone makes an effort to enjoy a meal with their family. The day can be painful for anyone that does not have immediate family around…
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How to persuade others with counter attitudinal advocacy.
How to persuade others with counter attitudinal advocacy. Persuasion is the process of changing minds. Persuasion is an everyday part of human discourse. It is used by salesmen, parents, teachers, and many others – basically all of us. Persuasion in mediation is a two-way street. Long before you try to influence another to moderate their…
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Critical Questions to answer in resolving conflicts.
Here are the most critical questions to ask each participant in any conflict situation: “What do you want?” “What are you doing to get it?” “Is it working?” “Do you want to figure out another way?” The first question one focuses people’s attention on what their real needs are and helps you see more clearly…
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Creative thoughts on Conflict Resolution.
Here are Creative thoughts on conflict resolution. As is all leadership, conflict happens. It needs to be resolved but if not resolved in the right way, the conflict will create other problems. Accept the fact that conflict is going to happen. Decide to take positive steps to manage it. When it occurs, discuss the conflict…
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What is Conflict Resolution Leadership?
Conflict Resolution Leadership In any leadership training, the new leader must be trained to resolve conflicts. They must do all of the following. Acknowledge that a difficult situation exists. Honesty and clear communication play an important role in the resolution process. Acquaint yourself with what’s happening and be open about the problem. Let individuals express…
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Communication skills are important in resolving conflicts
“Nothing in life is more important than the ability to communicate effectively.” — Gerald R. Ford, 38th President of the United States Good communication is the most important tool for resolving conflicts. Listening is the key to good communication. Use your ears more than your mouth. Encourage others to talk but offer no…
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A handy tool for resolving conflicts.
A very handy tool for approaching any conflict situation that needs to be resolved is E.A.R. Ask the people involved to: Express – What you want and what are you doing to get it. Address – Why it is working or not working. Resolve – What ways there are to solve the situation. **For the…
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If you can’t get people to do anything, how to you resolve conflicts.
In my leadership training on conflict resolution, I have the participates conduct a closed fist exercise. The participants pair off. One forms a fist and the other has three minutes to convince them to open their fists. In the debriefing time we discuss how they managed to convince the other to open their fists. The…
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Listening is the best way to resolve conflicts.
The better the information you have, the greater your chances of finding a workable solution. Listen carefully to what others are saying, not judging until you hear everyone’s story. Be aware of tone of voice, body language, and other clues. Understand what each person is expressing – what he wants and what he is willing…
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Negotiation Tips for resolving conflicts.
Negotiation is an Important Skill Negotiation is an important skill in mediation or any conflict resolution. It is needed for the parties to come to an agreement and thereby resolve a conflict. It doesn’t matter if the conflict developed at home or at work, or in any leadership situation. Separate People from the Problem When…