When are people most likely to do what you ask? (Especially if it is something they are not excited about!)
· When they trust you
· Experience shows you are a reliable leader and ally
· They understand you make decisions for the good of the group
· They know you care about them
How many of you have heard the first law of Real Estate: “Location, Location, Location”
Well the first law of team building is: Relationships, Relationships, Relationships. Relationships come from involvement with people. Listening is the most important skill in building those relationships and resolving any conflict, whether the conflict involves you as a participant or as a moderator. Unless you make a conscious effort to listen, you will miss vital facts and beliefs that could lead to a satisfactory resolution.
**For the last decade I’ve been involved with leadership development of tomorrow’s leaders. Using my expertise, I am training the youth leaders in conflict resolution. This blog is adapted from my training materials.
About the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator. He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment. He is also a Mediator and Arbitrator for FINRA.
© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.