There are basic steps to resolve conflicts. All leaders are bound to encounter difficulties between two people or groups. This will happen when the team is in the ‘storming’ stage of team development. In this stage the conflict may not be completely obvious. It’s quite true that some will act out their issues. Others can become extra quiet and withdrawn.
The simple steps to resolve any conflict are:
· Be aware of yourself.
· Be aware of others.
· Listen.
· Use your EAR. [Express, Address, Resolve.]
**For the last decade I’ve been involved with leadership development of tomorrow’s leaders. Using my expertise, I am training the youth leaders in conflict resolution. This blog is adapted from my training materials.
About the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator. He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment. He is also a Mediator and Arbitrator for FINRA.
© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.