Categories
Social Media & Legal Profession Speaking & Training

Twitter terms Lawyers need to know

Twitter Terms
Understanding twitter Terms

Twitter Terms Lawyers Need to Know

Twitter terms is only one aspect of Social Media that Legal Professionals need to master. My Project Social Media presents my thoughts regarding the impact of social media marketing on the practice of law. See my page to for more information.

What other new twitter terms is there that a Legal Professional needs to know?

Tweet

Tweet: a noun referring to a single twitter post. It is also used as a verb. The term was created by twitter users not twitter.

Retweet or RT

Retweet or RT: Retweeting is the act of reposting someone else’s posts and giving them credit. RT’s help messages work their way around twitter. Sometimes they are important and sometimes of dubious importance. It does suggest that you respect, approve, or appreciate the ‘importance’ of their thoughts and content. It is very flattering to be retreated and will give you and your post a much wider audience.

@messages

@messages: At the beginning, there was no way to send a message to anybody else on twitter. You could just post status updates. Users started to add th @ symbol to the beginning of an account name as a way to send a public message or to refer to someone on twitter. Twitter is set up to show you only the messages between people you are following. If you are following Sam but not Fred, you will not see any messages between Sam and Fred. Alternately, if you are following both, you will see both between them. Note: It is assumed that when you start a tweet with a @ symbol you are sending a message to an individual. If you want to mention that individual in a post so that all can see, do not begin with the @ symbol. The solution is easy. Begin with anything else. (.@kpstrongman) (Period @kpstrongman).

DM or direct messaging

DM or direct messaging: Though twitter is public by default, twitter does have a private message option. They are called direct messages or DM’s. They are also 140 characters. The interesting part is that the recipient has to be following you. They can DM you but you can’t DM them. To have an effective conversation you both must follow each other. Note: for eDiscovery make sure you as specifically for direct messages sent regarding the case. Tip: Twitter has a feature that sends an email when someone DM’s you (See notifications). Leave it on because twitter does not notify you when you have a DM any other way.

**Why the picture of flowing water?  Twitter is a constant flow of information and communications. 

 

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

Categories
Social Media & Legal Profession Speaking & Training

For Legal Professionals: Follow a Lot of People but Don’t Spam

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Twitter is only one aspect of Social Media that Legal Professionals need to master. My Project Social Media presents my thoughts regarding the impact of social media marketing on the practice of law. See my page to for more information.

For Legal Professionals: Follow a Lot of People but Don’t Spam

Besides tweeting 24/7 an easy way to get followers is to follow people that interest you. Since people get notified via their email and activity feeds when you do follow them, they’re more likely to notice you and follow back. This is a natural part of reciprocity. If you follow someone first, they’ll feel more obligated to reciprocate than if you didn’t follow them at all.

Though it is perfectly natural to reciprocate, do not do it automatically yourself. When someone follows you, make sure they are someone you want to follow. When I first started to use Twitter, I quickly gained some dubious followers. They were young pretty ‘professional’ women. I blocked them from my twitter account.

You should still only follow people you actually care about. Definitely don’t follow more than a couple hundred users per day, otherwise Twitter might mistake you for a spam bot and suspend your account.

You can find people to follow by:
• Importing or inviting your email contacts. Please check to see if they are already twitter users. Twitter does not tell the difference between current users and those that never have joined when you have imported your contacts. I have received several invitations to join twitter from colleagues. A better idea is to only follow your colleagues that are currently using twitter.
• Using Twitter’s “Who to Follow” tool found in the “Discover” section of Twitter.com;
• Looking at who your followers are following. This is one of the best ways.
• Browsing a Twitter directory, such as Twellow.com or WeFollow.com.

Attend a Hashtag-Friendly Conference

Attending a Hashtag event will result in an increase in followers because attendees are more tuned in to the conversation. By participating by tweeting, your tweets reach an attentive audience with greater frequency. Though this my look like a major commitment of time, we in the legal profession naturally attending more and more hashtag events. Most Bar conferences, MCLE presentations already have their own hashtags. If they do not, you can start your own hashtag. This can be done in two ways: either by suggesting it to the conference organizers or simply creating your own hashtag.

When you have plans to attend a conference, make sure you monitor the event hashtag, follow other attendees, and respond when you have something meaningful to say. Each interaction is like a targeted advertisement to follow you.

**Why the picture of flowing water?  Twitter is a constant flow of information and communications. 

 

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

Categories
Conflict Resolution Mediation Speaking & Training

Teaching youth how to resolve conflicts.

Teaching youth how to resolve conflicts.

I’m privileged to be an adult staff member for a National Youth Leadership Training (NYLT) course.  It is a very satisfying experience and a lot of fun.  One key topic on the course is how to resolve conflicts as a leader.  This blog is adapted from this course.

Leading the youth through this necessary topic allows me to bring my professional expertise in settling disputes to the more practical issues of conflict resolution.   The course can be applied to any situation as a young person or adult.

The learning objectives of the conflict resolution course are:

  1. Know and articulate several ways that good leadership can minimize conflict.
  2. Understand how the acronym E.A.R.  can be used as a tool for resolving conflicts (Express, Address, Resolve).
  3. Use several communications skills important for resolving conflicts
  4. Know when, as a leader, the resolution of a conflict is beyond your expertise and how to seek help in resolving the conflict.

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

Categories
Social Media & Legal Profession Speaking & Training

Legal Professionals: When You Do Find Content to Tweet, Make It Visual.

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Twitter is only one aspect of Social Media that Legal Professionals need to master. My Project Social Media presents my thoughts regarding the impact of social media marketing on the practice of law. See my page to for more information.

When You Do Find Content to Tweet, Make It Visual.

Most people like to look at pictures. Most people include your clients and colleagues. This means you can use creative visuals to make your tweets stand out among all the others twitter feed. The more your tweets stand out, the more attention your profile gets. Try incorporating an image into every three to four tweets so they appear more prominently in a twitter user’s feed and on your profile page.

**Why the picture of flowing water?  Twitter is a constant flow of information and communications. 

 

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

Categories
Social Media & Legal Profession Speaking & Training

Find Quality Content to Tweet for Legal Professionals

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Twitter is only one aspect of Social Media that Legal Professionals need to master. My Project Social Media presents my thoughts regarding the impact of social media marketing on the practice of law. See my page to for more information.

Find Quality Content to Tweet for Legal Professionals

When it comes to Twitter, it matters less where the content you tweet came from and more that it’s plentiful, entertaining, educational, or otherwise valuable to your existing and future followers. This is where finding good content comes in. As a side note for all of us in the legal profession, there is no Pulitzer Prize for tweets. Other than being truthful, don’t worry too much about being perfect.

To be an efficient curator you don’t just need a social media tool that allows you to schedule content as you discover it (as we discussed in the previous section). You also need a few content wells – digital reservoirs you can regularly tap for fantastic, quality content to delight your existing and future followers.

Here are some places to regularly find tweet-worthy content.
• Set up Google alerts for topics related to your practice.
• Feedly.com is a news aggregator application for various Web browsers and mobile devices running iOS and Android, also available as a cloud-based service. It compiles news feeds from a variety of online sources for the user to customize and share with others.
• Quotes can be found at goodreads.com/quotes.
• Look for interesting things on Facebook, Linkedin, Google+ and Pinterest.
• Check Google news
• Don’t forget twitter. You can always retweet someone else’s content.

**Why the picture of flowing water?  Twitter is a constant flow of information and communications. 

 

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

Categories
Civil Engineering Conflict Resolution Mediation Speaking & Training

Podcast – How to use Mediation in Civil Engineering with the Engineering Career Coach

Civil Engineeering

Podcast – How to use Mediation in Civil Engineering with the Engineering Career Coach

I am excited to present my podcast interview with the Engineering Career Coach. With over 750,000 podcast downloads, they sought me out to explain how mediation is useful in the civil engineering and construction fields.

Here are the links to the podcast:

Click on the following –

Engineering Career Coach (Web Download)

ITunes

Here are some key points discussed in this episode of The Civil Engineering Podcast:

Differences between Mediation, Litigation and Arbitration

  • Mediation – You come together to craft the solution to the problem with the help of a mediator (may take 1-3 months)
  • Litigation – You go to the court and have a judge or jury solve your case (based on the court’s time schedule usually takes 5-6 years to come to resolution)
  • Arbitration – A private judging with arbitrators making the final decision and there’s no appeal (you have control over the time schedule)

Five major steps for engineers in the preparation of mediation:

1. Prepare yourself, your expectations, your realities, and your intent. Know what you want to communicate. Know what your goals needs and interests are in a solution. Do a risk benefit analysis of where you’re at in the process. Understand where the best and worst alternatives to negotiate a settlement would be. Develop some settlement scenarios: what can you live with, think outside the box. Recognize that the other side has interests, goals and needs as well.
2. Prepare your attorney. Define your issues with them. Prepare a decision tree. Find out how the attorney wants to represent and showcase you.
3. Prepare the opposition – their attorney, their adjusters, their decision makers.
4. Provide the decision makers all the information of what is really going on, and send copies of the mediation brief to other parties.
5. Prepare the mediator – educate the mediator.

Qualities of a good mediator:

1. Able to build trust and confide in quickly
2. Excellent interpersonal skills
3. Patience and sense of humor
4. Creativity in solving problems
5. Able to think outside of the box
6. Willing to do everything that he/she can to assist a settlement
Finally, almost all disputes are initially communication issues, but mediation can help get the communication going again and help to keep your project back on track.

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

Categories
Social Media & Legal Profession Speaking & Training

Lawyer’s use of Twitter without Being active on Twitter 24/7

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Active 24/7

Twitter is only one aspect of Social Media that Legal Professionals need to master. My Project Social Media presents my thoughts regarding the impact of social media marketing on the practice of law. See my page to for more information.

Legal Professional use of Twitter without Being active Twitter 24/7 – Tweet 24/7

People are active on Twitter at different times, and since the conversations are so ephemeral, the people you want to see your Tweets may not ever see them. You can demonstrate this by logging onto Twitter and then log on again in an hour. There will be brand new Tweets to bury the ones published earlier (provided you’re following enough users).

Some influential twitter’s can tweet up to 50 times per day on average, and tweets each tweet at least four times (once every eight hours) to reach a wider audience.
Growing your following is about being visible any time your followers and future followers are logged in and viewing their feed. This creates a two fold problem for those of us that do not want to be tweeting 24 hours a day seven days a week. The first is finding enough content to tweet. The second is learning how to tweet constantly. Your greatest challenge to growing your followers is to tweet around the clock.

So how can you be present non-stop without having to be logged into Twitter and tweeting non-stop?
• Tweet content you create;
• Tweet content created by others; and
• Tweet that content more than once.

To share content around the clock, you need to be able to do:
1. Automate publishing from a blog feed or from LinkedIn and Facebook;
2. Easily share content you find anywhere;
3. Schedule Tweets; and
4. Upload custom images.

There are a few software tools you can use to do all of these Simi automatically.
Hootsuite, and some other social tools allow you to automatically tweet the feed of your blog so you don’t have to tweet posts one-by-one. If you don’t have a blog, tweet feeds from 1-2 blogs your potential followers would find interesting.

The point is to save time and become more efficient by:
• Automating tweets for content you create (on your blog or other social media);
• Finding and sharing quality content as you discover it, in other words someone else’s content; and
• Scheduling multiple tweets.

**Why the picture of flowing water?  Twitter is a constant flow of information and communications. 

 

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

Categories
Conflict Resolution Mediation Speaking & Training

Don’t be afraid of anger – angry people can’t lie.

don't be afraid
Don’t be afraid.

Don’t be afraid of anger – angry people can’t lie.

The first step to resolve any conflict is to defuse anger.  But do not be afraid of anger.  An angry person can’t lie because anger is a primitive emotional response.  To lie, you must control your emotions and turn on your intellect.  So when someone is angry, whatever they are telling you contains some truth.  Beware that this does not stop good actors.  A good actor merely appears to be angry as they try to control the situation

There are several reasons for anger:

To vent. An angry person needs to let off steam and release the anger that may have been brewing for a long time.  To resolve the conflict you need to allow this to happen, but try to control it by reframing their issues. 

To get the listener’s attention. An angry person wants to know that you are paying attention.  Use good listening skills to demonstrate that you are paying attention.

To be heard. An angry person wants someone to listen to their point of view.  To resolve the conflict, you need to acknowledge the feelings you hear so that the speaker knows you appreciate how angry they are.

To be understood. An angry person wants someone to appreciate how they feel.  Therefore try to empathize with their experience so that they feel you understand the situation, and acknowledge their ‘right’ to feel the way they do.  This does not mean that you should agree with their justification.  You do want to remain neutral in the conflict and not pick sides.

**For the last decade I’ve been involved with leadership development of tomorrow’s leaders.  Using my expertise, I am training the youth leaders in conflict resolution.  This blog is adapted from my training materials. 

 

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

Categories
Social Media & Legal Profession Speaking & Training

Create and Optimize Your Legal Professional Twitter Profile

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Optimizing Twitter

Twitter is only one aspect of Social Media that Legal Professionals need to master. My Project Social Media presents my thoughts regarding the impact of social media marketing on the practice of law. See my page to for more information.

Create and Optimize Your Legal Professional Twitter Profile

By now you have already created and completed a compelling Twitter profile. To optimize the profile, it is time for some review as to why you are using twitter.
• Determine your purpose for being on Twitter
• Identify a target audience
• What do you want your Twitter followers to do or think of you?
• Does it look professional?
• Does it provide a reason why you are worthy of being followed?

**Why the picture of flowing water?  Twitter is a constant flow of information and communications. 

 

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.

Categories
Social Media & Legal Profession Speaking & Training

Quality Twitter Followers for Legal Professionals

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Quality Twitter Followers

Twitter is only one aspect of Social Media that Legal Professionals need to master. My Project Social Media presents my thoughts regarding the impact of social media marketing on the practice of law. See my page to for more information.

Getting Quality Twitter Followers for Legal Professionals

Now that you have a compelling profile set up it is time to follow and to get some quality followers. Unless you’re famous, it’s really difficult to accumulate a huge following on Twitter without some hard work. For the average legal professional, growing your following takes time and attention on a daily basis. But there are ways to make it easy and less time consuming. You just need to know how to invest your time and effort.

The totally wrong way to increase the number of followers is to purchase a huge chunk of followers. Don’t do it. Purchased followers are usually fake profiles, so they serve no purpose other than to artificially inflate your follower count without the benefit you truly seek – meaningful interaction. Natural followers are the people who will click on your links, learn more about you and your practice, and potentially hire you in the future.

**Why the picture of flowing water?  Twitter is a constant flow of information and communications. 

 

Ken StrongmanAbout the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator.  He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment.  He is also a Mediator and Arbitrator for FINRA.

© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.