Imagine you cannot do what you all want to do. Management expert Margaret Heffernan postulated this counterintuitive idea learned in her years running businesses and organizations in her TEDGlobal 2012 presentation.
In other words, think about what you would do if you could fire someone, if you could change the timetable, or if you were allowed to cancel the deal. If you could do any of those things — would you still proceed with your plan? What are the hidden orthodoxies nobody is challenging?
To resolve conflicts we all have to think outside the box. Often times in mediation, what one party wants can’t happen. This occurs even if they would have won in court. The mediator’s job is to help them to see what the various true outcomes might be.
Margaret Heffernan (born 1955) is an international businesswoman and writer. She was born in Texas, raised in the Netherlands, educated at Cambridge University and settled in the UK near the city of Bath.
She is the author of five books: The Naked Truth: A Working Woman’s Manifesto about Business and What Really Matters, How She Does It (published in paperback as Women on Top), Willful Blindness: Why We Ignore the Obvious at our Peril, A Bigger Prize: Why Competition isn’t Everything and How We Do Better, and Beyond Measure – a short book commissioned by TED. While Heffernan’s first two books focused on these issues as they impact women in the workplace, her overarching theme has been the need to recognize and release the talent that often lies buried inside organizations, under-valued and under-rewarded because it is unconventional. Heffernan’s voice is primarily one of critical challenge, taking little at face value and regularly questioning received wisdom.
About the Author: Ken Strongman (www.kpstrongman.com) has years of experience and a growing national reputation as a mediator and arbitrator. He has successfully resolved more than a thousand disputes in the fields of construction defects, real estate, intellectual property, and employment. He is also a Mediator and Arbitrator for FINRA.
© 2020 Ken Strongman. All Rights Reserved. Please do not copy or repost without permission.