Tag: Leadership Training

  • If you can’t get people to do anything, how to you resolve conflicts.

    In my leadership training on conflict resolution, I have the participates conduct a closed fist exercise.  The participants pair off.  One forms a fist and the other has three minutes to convince them to open their fists. In the debriefing time we discuss how they managed to convince the other to open their fists.   The…

  • Listening is the best way to resolve conflicts.

    The better the information you have, the greater your chances of finding a workable solution.  Listen carefully to what others are saying, not judging until you hear everyone’s story.  Be aware of tone of voice, body language, and other clues.  Understand what each person is expressing – what he wants and what he is willing…

  • Negotiation Tips for resolving conflicts.

    Negotiation is an Important Skill Negotiation is an important skill in mediation or any conflict resolution. It is needed for the parties to come to an agreement and thereby resolve a conflict.  It doesn’t matter if the conflict developed at home or at work, or in any leadership situation.   Separate People from the Problem When…

  • Being aware of others is important to conflict resolution

    Being Aware of Others is an Important Step to Resolve Conflicts Being aware of others is an important step to conflict resolution.  Being aware of others helps you adjust the situation for a good outcome.  It is important to be aware of their physical comfort and any other factors that might be affecting their emotions. …

  • When are people most likely to do what you ask?

    When are people most likely to do what you ask?  (Especially if it is something they are not excited about!) ·     When they trust you ·     Experience shows you are a reliable leader and ally ·     They understand you make decisions for the good of the group ·     They know you care about them How…

  • You need to be aware of yourself before you can resolve a conflict.

    If you are upset or angry, it affects how you relate to others.  You must be aware of your own emotions.  We all have them, so don’t deny them.  If necessary you may need to call a time-out to let your own emotions cool down. It is not just having an understanding of your own…

  • Steps to Resolve Conflict.

    There are basic steps to resolve conflicts. All leaders are bound to encounter difficulties between two people or groups.  This will happen when the team is in the ‘storming’ stage of team development.  In this stage the conflict may not be completely obvious.  It’s quite true that some will act out their issues.  Others can…

  • How to respond to an angry person.

    One of the key steps to resolve any conflict is knowing how to respond to an angry person.  You just have to listen to them.  When you’re listening to an angry person: Be attentive and patient: Keep in mind that they will become less angry as you let them express themselves.   Be sincere: Empathy and…

  • Don’t be afraid of anger – angry people can’t lie.

    Don’t be afraid of anger – angry people can’t lie. The first step to resolve any conflict is to defuse anger.  But do not be afraid of anger.  An angry person can’t lie because anger is a primitive emotional response.  To lie, you must control your emotions and turn on your intellect.  So when someone…

  • The ingredients of any conflict.

    The ingredients of any conflict All conflicts have similar ingredients.  They may vary in amount but most are present in some way.   Needs – Needs are physical requirements essential to our well-being. Conflicts arise when we ignore others’ needs, our own needs or the group’s needs. It is important to not to confuse needs with…